Travel & Leisure

Over the last five years, the Internet has truly globalized the travel & leisure industry. This has resulted in a transformation of the value chain, the appearance of new players, and significant challenges for incumbents.

 

- Multilingual Customer Care services via voice, email and chat

- Reservation and order-taking

- Loyalty program management

- Claims management

- Back-office processing

- Sales assistance

Retail & E-Commerce

The e-commerce revolution is rapidly growing worldwide. More Online clients expect a higher service level,

including faster or instant response to inquiries, help in choosing the right product/service, professional

advice on how to secure finance, multichannel support for technical trouble-shooting, and more.

A growing number of e-commerce companies are expanding their business into international markets,

for which they need multilingual and multichannel customer service support. There are no borders for e-merchants!

 

Multilingual teams to support customer care services:

- Inbound calls, email for order-taking and information

- Pre-sales support via the chat/callback button,leading to higher sales volume and conversion rate

- Claims management

 

Information Technology

In a rapidly changing environment, customers need to be nurtured. Kentrone successfully support companies from the IT & software industry, ensuring faster penetration into new markets, improved service quality and the reduction of operational costs.

 

As a call center and BPO operator, we provide the following technical support and customer care services for the IT industry:

 

- Pre-sales and Post sales support

- Back-Office processing

- Technical assistance

- Outbound cross and up sell

- Custom acquisition, retention and anti-churn program

 

Financial Services

The payment industry is undergoing significant transformation. Thanks to the development of new technologies, the impact of the Payment Services Directive and the SEPA project, the market is entering a new generation. This presents many challenges for financial institutions, and many opportunities for new entrants into the payment market.

 

The recent financial crisis has led many financial institutions to use BPO services to reduce their costs, while improving customer retention and cross-selling opportunities in existing markets.

 

- Contact center 24/7 (PCI DSS compliant)

- Customer services

- Risk Management (including KYC)

- Dispute and Charge back Management

- Debt Collection

 

Doctor & Clinical Services

There’s nothing worse than when you’re with a client and the telephone is constantly ringing in the background, and you can’t answer it. If you answer it, it presents a slightly bad image to your current client. If you ignore it, you might miss out on a potential client.

 

Professionally answer calls

Screen unwanted/sales calls

Book and amend appointments from incoming calls

Use your existing diary system (e.g. PPS) or our simple to use diary management service

Relay messages by phone, email or SMS

 

Guest Concierge Service (Hotel)

- Guest Telephonic Support Center

- Booking – Reservation Desk

- Travel Booking Service Desk

- Tourist Information Desk

- In Room Service Support

- Wi-Fi, TV Technical Support

- Welcome Call

- Glitch Management

- Guest Feedback & Survey

Restaurant Order & Table Booking

- Professional Staff to take Order

- Book Home Delivery Order

- Book Table Service

- Menu Guide

- Service Staff can focus on best Service

- Feedback & Glitch Management

Service Company

- Appointment Scheduling

- Talk to customer on behalf of you

- Reminder Calls

- Service Feedback

- Invoicing & Payment Follow-up